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Lesson 3: How do you manage quality?
In Assuring Quality through Total Quality Management,
Dr. Westgard describes a framework for defining and implementing a quality
management process that provides continuous quality improvement. This framework
shows the synthesis of quality laboratory processes, quality control, quality
assessment, quality improvement, and quality planning into a process centered
on and guided by quality requirements. The impact of laboratory regulations
on quality management is discussed by Dr. Sharon Ehrmeyer in her update
on What's New with CLIA'88, JCAHO, and CAP. |
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