Lesson 2: How do you manage quality? In Assuring Quality through Total Quality Management, Dr. Westgard describes a framework for defining and implementing a quality management process that provides continuous quality improvement. This framework shows the synthesis of quality laboratory processes, quality control, quality assessment, quality improvement, and quality planning into a process centered on and guided by quality requirements. The impact of laboratory regulations on quality management is discussed by Dr. Sharon Ehrmeyer in her update on What's New with CLIA'88, JCAHO, and CAP.

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Objectives: Introduce basic principles of Total Quality Management.  Provide a model for continuous quality improvement.  Identify regulatory and accreditation organizations that influence quality practices.  Web materials: Lesson: Assuring Quality through Total Quality Management  Essay: What's New with CLIA'88, JCAHO, and CAP  Things to do: Study the materials.  Find and bookmark links to the regulatory and accreditation organizations.  Study the regulatory and accreditation materials, as necessary, to become familiar with how they influence laboratory practice.  Assessment: View the Answers What are the five components necessary for a TQM framework?  What is central to that framework and drives the quality management process?  What are the major regulatory and accreditation influences on quality management? What are the current regulations on QC?  Return to the top  View the Participant Q & A

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