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With our expertise in the fields
of clinical laboratory science, quality management, and software
engineering, Westgard QC offers a depth and breadth of services
that no competitor can match. We develop innovative, client-specific
strategies to transform the way our clients get business done
in the new world of healthcare laboratories.
For over
a decade, Westgard QC, Inc. has provided consulting services
to diagnostic and instrument manufacturers, including Abbott,
AVL, Bayer, Beckman Coulter, Boston Biomedica, Covance Laboratories,
Dade-Behring, DPC-Cirrus, Instrumentation Laboratory, MAS, Organon
Teknika, Ortho-Clinical Diagnostics, Perkin Elmer, Pfizer, and
many others. We have helped our clients:
- Solve manufacturing problems
with output and production yield.
- Set expert specifications for
both on-board and external QC procedures.
- Create white papers explaining
and justifying their QC practices.
- Train technical and salespeople
in better QC trouble-shooting and QC practices.
- Work to assure that their customers
were satisfied by the QC performance.
Below is just a small sample
of the services we can provide.
Control Manufacturers know that
they don't sell just a product - they provide QC service to their
customers. And their customers are crying for help with their
QC. With Westgard QC providing unparalleled assistance and guidance,
you can be sure your company can
- Help your customers
understand QC
- Let Westgard teach your customers about "Westgard Rules."
On paper, online or face-to-face.
- Help your customers
set up a QC program - with
our own turnkey software solutions, or with customized QC solutions
developed for your specific products.
- Help your customers
make their QC cost-effective - with
QC techniques that reduce defects and waste, optimize efficiency,
and save money -- all at the same time.
- Help your customers
understand intra- and interlab QC data - so they understand better what good
service you are providing them.
- Help your customers
develop a more effective trouble-shooting protocol - so their first response isn't
a technical support call.
- Help your customers
perform method comparison and linearity studies - so they understand the data
that they produce.
- Educate your
customers and they will come back to you.
- Save them money
and they will recommend you to others.
- Provide them
better quality and it will cost you less to provide them service.
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- Enhance your image by association
with prominent QC leaders.
- Maintain your customers
with your improved technical support and reduced complaints and
frustration.
- Gain new business from your
improved reputation and service.
- Reduce expenses by cutting
down phone time through better technical support and educated
customers.
The race for the next leap forward
in instrumentation is non-stop. You can't afford to come to market
with an inferior instrument, or inferior service for that instrument.
If you've got a cutting-edge instrument, you need cutting-edge
Quality Control. Whether your clients need a simple answer to
an elusive question, or more sustained consultation support,
Westgard QC provides the flexibility and the appropriate level
of expertise to accommodate your needs. We can provide consultation
on a variety of levels, including help to
- Develop on-board
software for QC.
Westgard QC can provide anything from QC specifications to embedded
Automatic QC Selection systems for your instrument and software.
- Develop on-board
trouble-shooting protocols. Not
sure how QC should be performed on your newest tests? We can
tell you just how much QC you really need and clearly define
the steps to achieve it.
- Develop on-board
linearity assessment and calibration verification. We can eliminate the confusion
surrounding method verification for both you and your customers.
- Develop white
papers on the performance and validation of new technology.
- Enhance the instrument and
your leadership - when
your advanced instrument is performing advanced QC, no one in
the market can compete with you.
- Reduce costs due to false
rejection, defects, and waste - make
your instrument more attractive to the customer, and more profitable
to both of you.
- Reduce the need for technical
support - with optimized
QC, you reduce the instrument's need for technical support, making
both you and your customers happy.
Westgard QC can provide critical
services to laboratories and institutions in the process of reviewing,
trouble-shooting, or simple improving their quality control practices.
With dozens of personnel, scores of instruments, and hundreds
of tests, working on QC in the laboratory is no small task. Westgard
QC can help prioritize and focus on the biggest problems in QC,
as well as the biggest opportunities for cost reductions, new
efficiencies, and optimizations.
- Perform a "QC
Check-up" on the laboratory.
- Set protocols
for handling out-of-control events.
- Set standards
for purchasing and evaluating new systems, methods, and controls.
- Implement a Total
Quality Control Strategy.
- Introduce Six
Sigma to the Laboratory.
- Document your
QC efforts in a comprehensive way.
- Make the best
use of Westgard tools, technology, and training.
- Bring in the authority on
QC to help your QC - no
one can doubt your QC efforts when Westgard QC has helped you.
- The toughest problems? solved
- Westgard QC brings
more than 25 years of expertise on QC to your problems. You may
not know the solution, but chances are we've encountered (and
solved) your problem before
- Pointing you in the right
direction - Westgard
QC doesn't just solve your problems, they teach you how to solve
the next problems you encounter as well. We provide training
and tools to all our clients so they don't become dependent on
our services.
Some
Final Thoughts on Westgard QC Consulting:
- If the market perceives your
products as having poor quality, or less quality than your competitor,
we can help.
- If your production line isn't
giving you enough finished product, or if the quality of your
finished product is below your needs, we can help.
- If you need to go to market
knowing that your QC recommendations are bulletproof, we can
help.
- If you need documentation and
publication explaining in all necessary detail the validity of
your QC practices, we can help.
- If you need to respond to your
customers with better, more cost-effective, QC advice, we
can help.
- If you have to prove that you're
doing the right QC to your customer, we can help.
- If you want to improve your
quality and your profits at the same time, we can help.
Contact
Westgard QC about your consulting needs |
