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Six Sigma: Quality Design and Control Processes
Written by James O. Westgard, Ph.D.   

Six Sigma tells us that well-designed processes will reduce waste, boost efficiency, and increase profits. But how do we "design well" in the laboratory? How do we convert our customer feedback into useful quality requirements and method specifications. Dr. Westgard provides step-by-step guidelines, graphic tools, and advice. (preview)

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