As more and more papers are published about Six Sigma metrics, here are the secrets to getting better papers and better outcomes. Part 2 of a series

In 2018, we conducted a global survey of Six Sigma practices in medical laboratories. Now it's time to share the results and reward the participants.

Want World Class Quality? You need to ask for it by name. But getting the right Sigma-metrics requires more than just requiring Sigma-metrics in your tender or RFP. You need to specify more than just Sigma-metrics. You need to specify the goal, the level, the time period... well, we'll tell you how it can be done.

Are Sigma-metrics immune from manipulation? It should hardly be surprising that manufacturers will find ways to "boost" their Sigma-metric performance. A recent white paper provides an example of how manufacturers might mislead you - or make a mistake in their Sigma-metrics - and therefore alerts us to the safeguards we need to insist upon when we analyze performance data.