In an age of mushrooming measurements, we must apply the same vigilance to our selection and use of indicators as to our best implementation of those metrics. Three books provide an opportunity to assess the downside of too many measurements, metrics, and indicators.
I had the pleasure of attending the 2019 LabQuality Days in Helsinki. A few observations from my time there.
Earlier this year, a study characterized the common issues facing health care organizations that are not considered high quality or highly reliable. In management literature, we spent a lot of time studying success stories - can we learn something from the failures?
At the 2018 AACC/ASCLS confernce, John Carreyou was a keynote guest, discussing the investigative reporting he conducted that brought down the vaunted but fraudulant Theranos company. In 2016, Theranos' Elizabeth Holmes was the keynote guest. Have we really learned that much in 2 years?
Automation ("tracks") is marketed to laboratories as the solution to most if not all of their problems. But when done poorly, it can actually causes more problems than it solves. Take this opportunity to learn the inefficiencies that may befall a laboratory that selects the wrong automation solution.